PLANTBURGH FAQ

Initial Process
- Contact form submission
- Phone consultation
- Needs assessment
- Process guidance
Installation Details
- Timeline varies by project size
  - Small projects: Few hours
  - Large projects: Several days
Warranty Information
- Installation warranties provided
- Detailed care instructions
- Terms in service agreement
Frequently Asked Questions
- How long does the process take from consultation to installation?
  It usually takes 2-4 weeks, depending on plant availability and project scope.
- Can I expedite the process for time-sensitive projects?
  Yes, we offer expedited options for an additional fee.
- Do you offer virtual consultations?
  Yes, virtual consultations are available for clients in our service area or for preliminary discussions.

Available Services
- Comprehensive interior plant design
- Installation and maintenance services
- Residential and commercial spaces
- Initial consultations
- Custom plant design
- Professional installation
- Plant health assessments
Consultation Policy
- Promotional-dependent free consultations
- Initial space assessment included
- Project requirement discussion
- Vision planning
Service Area
- Pittsburgh and Allegheny County
- Contact for specific location verification
Frequently Asked Questions
- What types of spaces can you design?
  We work with a wide range of spaces, including homes, offices, retail stores, restaurants, and hospitality spaces.
- How long does a typical consultation last?
  Consultations generally last 30-60 minutes, depending on project scope and questions.
- Can you work with pre-existing design themes?
  Absolutely! We tailor plant designs to complement any existing decor or themes you have.

Cost Structure
- Variable pricing based on:
  - Project scope
  - Space size
  - Service level
- Transparent, tiered pricing
- Detailed proposals post-consultation
Project Requirements
- All size projects welcome
- Minimum investment recommended
Maintenance Options
- Customized packages available:
  - Monthly
  - Bi-weekly
  - Weekly
- Includes regular care and monitoring
Frequently Asked Questions
- What is the average cost of a small project?
  Pricing varies, but small projects typically begin at $500 depending on the number and type of plants, as well as installation requirements.
- Are your maintenance packages flexible?
  Yes, we create maintenance packages that suit your budget and plant care needs.
- Do you offer discounts for long-term contracts?
  Yes, we provide discounts on annual maintenance packages.

Plant Selection Criteria
- Light levels
- Temperature and humidity
- Space usage and traffic
- Maintenance requirements
- Aesthetic preferences
- Local climate conditions
Special Considerations
- Pet-friendly options
- Child-safe selections
- Existing plant integration
Frequently Asked Questions
- Can I request rare or exotic plants?
  Yes, but availability may depend on seasonality and sourcing. Any special orders will be discussed during the design phase.
- How do you ensure plants thrive in spaces with limited natural light?
  We select low-light-tolerant plants and offer recommendations for supplemental lighting if needed.
- Do you provide design services for outdoor spaces?
  We primarily focus on interiors but can offer basic guidance for outdoor container plants.

Plant Health Guarantees
- Replacement guarantees for maintenance contracts
- Terms specified in service agreement
Maintenance Schedule
- Customized care schedules
- Based on plant types and environment
Vacation Services
- Continued care for maintenance clients
- Temporary care services available
Frequently Asked Questions
- What happens if a plant dies under your care?
  We’ll replace it at no additional cost if you have an active maintenance plan.
- Can you train me in plant care so I can wean off maintenance services?
  Yes, we offer tutorials and basic plant care guides for clients interested in hands-on care.
- Do you provide pest management services?
  Yes, our maintenance packages include pest monitoring and eco-friendly treatment options.

Insurance Coverage
- Full business insurance
- General liability coverage
- Professional liability coverage
Additional Services
- Reference provision
- Emergency plant care for existing clients
Frequently Asked Questions
- Can I make changes to my project after installation begins?
  We allow minor adjustments, but significant changes may incur additional costs.
- Are you insured against damages during installation?
  Yes, we carry full insurance to cover any accidental damages during work.
- How do you handle emergencies like plant infestations or damage?
  We provide expedited care for maintenance clients and work to resolve emergencies promptly.