PLANTBURGH FAQ

Initial Process
- Contact form submission
- Consultation
- Needs assessment
- Process guidance
Installation Details
- Timeline varies by project size
  - Small projects: Few hours
  - Large projects: Several days
Frequently Asked Questions
- How long does the process take from consultation to installation?
  It usually takes 2-4 weeks, depending on plant availability and project scope.
- Can I expedite the process for time-sensitive projects?
  Yes, we offer expedited options for an additional fee.
- Do you offer virtual consultations?
  Yes, virtual consultations are available for clients in our service area or for preliminary discussions.

Available Services
- Interior Plant Care, Consultations
- Interior Plant Procuring, Installation and Maintenance services
- Residential, commercial and Airbnb spaces
- Vacation Plant Care
Consultation Policy
- Promotional-dependent free consultations
- Project requirement discussion
Service Area
- Pittsburgh and Allegheny County
- Contact for specific location verification
Frequently Asked Questions
- What types of spaces can you work with?
  We work with a wide range of spaces, including but not limited to homes, offices, retail stores, galleries, restaurants, and hospitality spaces.
- How long does a typical consultation last?
  Consultations generally last 30-60 minutes, depending on project scope and questions.
- Can you work with pre-existing themes?
  Absolutely! We tailor plant solutions to complement any existing decor or themes you have.

Cost Structure
- Variable pricing based on:
  - Project scope
  - Space size
  - Service level
- Transparent pricing
- Detailed proposals post-consultation
Project Requirements
- All size projects welcome
- Minimum investment recommended
Maintenance Care Options
- Plant care packages available:
  - Monthly
  - Bi-weekly
  - Weekly
- Includes regular care and maintenance
Frequently Asked Questions
- What is the average cost of a small project?
  Because every project is unique, pricing varies based on plant selection, quantities, site conditions, and installation needs. We’ll provide a tailored estimate after a consultation.
- Do you offer discounts for long-term contracts?
  Yes, we provide discounts on annual maintenance packages.

Maintenance Schedule
- Customized care schedules
- Based on plant types and environment
Vacation Services
- Continued care for maintenance clients
- Temporary care services available
Frequently Asked Questions
- Can you train me in plant care so I can wean off maintenance services?
  Yes, we offer tutorials and basic plant care guides for clients interested in hands-on care.
- Do you provide pest management services?
  Yes, our maintenance packages include pest monitoring and eco-friendly treatment options.

Plant Selection Criteria
- Light levels
- Temperature and humidity
- Space usage and traffic
- Maintenance requirements
- Aesthetic preferences
- Local climate conditions
Special Considerations
- Pet-friendly options
- Child-safe selections
- Existing plant integration
Frequently Asked Questions
- Can I request rare or exotic plants?
  Yes, but availability may depend on seasonality and sourcing. Any special orders will be discussed during the design phase.
- How do you ensure plants thrive in spaces with limited natural light?
  We select low-light-tolerant plants and offer recommendations for supplemental lighting if needed.
- Do you provide services for outdoor spaces?
  We primarily focus on interiors but can offer basic guidance for outdoor spaces.

Insurance Coverage
- Full business insurance
- General liability coverage
Additional Services
- Reference provision
- Emergency plant care for existing clients
Frequently Asked Questions
- Can I make changes to my project after installation begins?
  We allow minor adjustments, but significant changes may incur additional costs.
- Are you insured against damages during installation?
  Yes, we carry full insurance to cover any accidental damages during work.
- How do you handle emergencies like plant infestations or damage?
  We provide expedited care for maintenance clients and work to resolve emergencies promptly.